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Product Guarantee: Great care is taken in our closely monitored manufacturing processes
and our finished products are extensively checked to ensure they
meet our high quality of standards. Each order is carefully
inspected before being shipped from our facility. Our products carry
an unconditional guarantee. If, for any reason, you are not
completely satisfied with your purchase, please see our return
information below and the follow the instructions on returning the
product.
Credit Card: Our site utilizes a secure server provided by PayPal to process your
orders and personal information. All data is encrypted before it is
sent over the internet and is completely secure.
If you do not feel comfortable placing your order online, please
give us a call at 808.553.8484.
Customer Service: On the rare occurrence that there is a problem with your order upon
delivery, or if for any reason you are not completely satisfied with
your selection, please call Pacifica Hawaiian Customer Care at
808.553.8484 or email service@pacificahawaiisalt.com and you will
receive prompt assistance. Our customer care office hours are Monday
through Friday 9am - 4pm Hawaii Standard Time.
Shipping Methods: Pacifica Hawaii ships by flat rate US Priority Mail unless otherwise
noted. All orders are normally shipped with 48 hours of receipt.
Return Policy: If for any reason you are not completely satisfied with your
purchase, please call customer service or return the product
(customer pays shipping) in its original condition to the address
below:
Pacifica Hawaii
PO Box 1991
Kaunakakai, HI 96748
If your product is damaged, please contact customer service
immediately at 808.553.8484. Pacifica Hawaii will credit returns of
un-used products only. All returns must be postmarked within 5 days
of receipt. A credit will be applied to your credit card.
Mahalo for choosing pacificahawaiisalt.com. We appreciate your
business and hope you enjoy our handmade Hawaiian products.
- The Pacifica Hawaii Customer Care Center
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